Faq

. What products does Velvetstrict sell?

Velvetstrict offers modern furniture and home essentials designed to bring comfort, functionality, and style to your living space.

Yes, we offer free shipping on all orders.

We currently ship across Europe and the United Kingdom.

Orders are usually processed within 1–3 business days. Estimated delivery time is typically 5–10 business days depending on your location.

Once your order has been shipped, you will receive a tracking number by email. Tracking updates may take up to 48 hours to appear.

Yes. Orders can be canceled within 24 hours of purchase. After this period, orders may already be processed for shipment.

We offer a 30-day return policy. Items must be unused, in original condition, and returned in original packaging.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Please contact us within 7 days of delivery with photos of the damaged item and packaging. We will assist you with a replacement or refund.

Yes. All payments are processed securely through trusted payment providers to ensure your information is protected.

You can contact our customer support team using the details below:

📧 Email: judybarnesbu@mail.com
📞 Phone: +34 935 89 83 47

We aim to respond to all customer inquiries within 24 hours during business days.