Terms of service
Welcome to Velvetstrict. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order or using our services.
General Conditions
By using this website, you confirm that:
- You are at least the age of majority in your country or region
- You will use this website only for lawful purposes
- You will not use our products or services for illegal or unauthorized activities
Velvetstrict reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if fraudulent, abusive, or suspicious activity is detected.
Product Information
We strive to ensure that all product descriptions, images, prices, and availability are accurate and up to date. However, errors may occasionally occur.
Velvetstrict reserves the right to:
- Correct pricing or content errors
- Update product information without notice
- Discontinue products at any time
Product colors and appearance may vary slightly depending on screen settings and photography.
Pricing and Payments
All prices displayed on our website are listed in the applicable currency and may include applicable taxes where required by law.
We accept secure payments through trusted payment providers. Orders will not be processed until payment has been successfully received.
If payment is declined or flagged for security reasons, the order may be delayed or canceled.
Shipping and Delivery
Velvetstrict ships to countries within Europe and the United Kingdom.
Estimated delivery times are provided for informational purposes only and are not guaranteed.
We are not responsible for delays caused by:
- Customs procedures
- Shipping carriers
- Weather conditions
- Public holidays
- Incorrect shipping information provided by customers
Customers are responsible for ensuring their shipping details are accurate before completing a purchase.
Returns and Refunds
Customers may request a return within 30 days of receiving their order, subject to our Return & Refund Policy.
Returned products must be unused, in original condition, and returned in original packaging.
Refunds are processed after inspection and approval of returned items.
Velvetstrict reserves the right to refuse returns that do not meet our return conditions.
Intellectual Property
All website content including:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Website design
is the property of Velvetstrict and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without written permission.
Limitation of Liability
Velvetstrict shall not be held liable for:
- Indirect or incidental damages
- Losses resulting from misuse of products
- Delays beyond our control
- Technical interruptions or website errors
Our total liability shall not exceed the amount paid for the purchased product.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use customer information.
Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws applicable in Spain and the European Union.
Changes to Terms
Velvetstrict reserves the right to update or modify these Terms of Service at any time without prior notice.
Continued use of the website after changes are posted constitutes acceptance of those changes.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Email: judybarnesbu@mail.com
Phone: +34 935 89 83 47
Address: Carrer Abelles 77, Puig-reig, Barcelona, Spain