At Velvetstrict, customer satisfaction is important to us.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Conditions

To qualify for a return:

• Items must be unused and in their original condition
• Items must be returned in the original packaging
• Proof of purchase is required

Non-Returnable Items

The following items may not be eligible for return:

• Customized or made-to-order furniture
• Clearance or final sale items

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Refund Process

Once the returned item is inspected and approved, refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund when applicable.

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Cancellation Policy

Orders may be canceled within 24 hours of purchase.

After this period, orders may already be processed or prepared for shipment and cannot be canceled.

To request a cancellation, please contact our support team as soon as possible.