Warranty Policy
At Velvetstrict, we are committed to providing quality furniture and ensuring customer satisfaction. This Warranty Policy outlines the coverage and conditions applicable to products purchased from our store.
Warranty Coverage
Velvetstrict offers a limited warranty covering manufacturing defects in materials and workmanship under normal residential use.
The warranty applies only to products purchased directly from Velvetstrict.
Warranty Period
The standard warranty period is:
- 12 months from the date of delivery
The warranty period begins on the date the customer receives the product.
What Is Covered
This warranty may cover:
- Manufacturing defects
- Structural defects
- Faulty workmanship
- Defective materials under normal use
If a product is confirmed to be defective, Velvetstrict may, at its discretion:
- Replace the item
- Provide replacement parts
- Offer a partial or full refund where appropriate
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by improper use or misuse
- Accidental damage
- Water, heat, or moisture damage
- Improper assembly or modification
- Commercial or business use
- Cosmetic damage occurring after delivery
- Damage caused by pets, cleaning chemicals, or sharp objects
Minor variations in color, texture, or natural materials are not considered manufacturing defects.
Customer Responsibilities
Customers are responsible for:
- Following care and maintenance instructions
- Inspecting products upon delivery
- Using products under normal household conditions
Failure to follow product care recommendations may void the warranty.
Reporting a Warranty Claim
To submit a warranty claim, please contact our support team with:
- Order number
- Description of the issue
- Clear photos showing the defect
Claims should be submitted as soon as the issue is discovered.
Warranty Claim Process
After reviewing the claim, Velvetstrict may:
- Request additional information
- Offer troubleshooting assistance
- Arrange replacement parts or product replacement
- Approve a refund if applicable
Warranty resolutions are provided at the discretion of Velvetstrict based on the nature of the issue.
Limitation of Liability
Velvetstrict’s liability under this warranty is limited to the original purchase value of the product.
We are not responsible for indirect, incidental, or consequential damages arising from product use.
Contact Information
For warranty assistance, please contact:
Velvetstrict
📧 Email: judybarnesbu@mail.com
📞 Phone: +34 935 89 83 47
📍 Address: Carrer Abelles 77, Puig-reig, Barcelona, Spain